Customer Service Representative Job Opportunity
If you enjoy providing outstanding customer service, working in a team-oriented environment where good work is appreciated and looking for a rewarding career, Green Bay Insurance Center may be the right place for you! Our Customer Service Representatives are the center point for communication between our clients, the insurance companies/benefits providers we represent and other team members at Green Bay Insurance Center.
• Provide accurate, prompt and friendly customer service. This includes responding to questions about insurance availability, eligibility, coverages, policy changes, pending claims and billing clarification.
• Work within the agency management system for policy processing and normal account service activity.
• Work closely with agency producers for new sales and renewal accounts.
• Strive for exceptional relationship building by exceeding current and prospective client expectations.
• Performs additional assigned duties as necessary.
• Minimum 2 years insurance experience, preferably 5+ years working directly with customers.
• High school graduate or equivalent.
• Licensed currently in insurance (Property & Casualty and Health & Life). If not licensed, successfully obtain a property, casualty, life and health license within 4 months of employment.
• Excellent oral and written communication skills.
• Strong attention to detail, time management and decision-making skills
• Ability to multitask accurately and efficiently.
• Commitment to teamwork and professionalism.
• Proficiency in PC software applications such as Microsoft Office – Word, Excel, Outlook, Internet Explorer.
• Demonstrated timely, consistent job attendance history.
• Enthusiasm about the role insurance plays in helping people.
About Green Bay Insurance Center:
We are a family owned independent insurance agency serving the people and businesses in Northeast Wisconsin since 1968. We pride ourselves for having dedicated staff who work hard to make insurance easy for our customers and prospective customers. By choosing Green Bay Insurance Center, you’re choosing a company where relationships matter.